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ShoreTel

Evolve Technologies Receives World Class Customer Service Award

During the 2014 Partner Year, Evolve Technologies customers provided feedback that elevated our company to “World-Class” status.  Mitel uses the Net Promoter Score methodology (NPS®), a globally recognized leader in tracking and measuring customer loyalty. You can read more about the program athttp://www.shoretel.com/about/newsroom/newsletter/Mitel_Delivers_a_Better_Customer_Experience.html.

Customer satisfaction and loyalty are key differentiators in our joint success and will continue to […]

By |November 10th, 2014|ShoreTel, shoretel mobility|Comments Off on Evolve Technologies Receives World Class Customer Service Award

Customer Service You Can Bank On

Banking customers have strong opinions about phone systems. In a survey sent to customers of Union Bank in Kansas City, Missouri, respondents overwhelmingly wanted more of their calls answered by a person, rather than voicemail. They complained about being bounced from one person to the next, and they really disliked auto attendants.“We looked very […]

By |May 27th, 2014|phone systems, ShoreTel|Comments Off on Customer Service You Can Bank On

Bring Your Customer Service into the 21st Century

Just a few decades ago, good customer service consisted of a handshake and a smile. But that’s not enough for customers today who have many options on how, when, and where to shop and can make those decisions on the fly.
As customers become savvier and more connected, they are relying less on in-store sales […]

By |May 6th, 2014|ShoreTel|Comments Off on Bring Your Customer Service into the 21st Century

Mitel Dock for Apple iPhone and iPad

By |May 8th, 2013|ShoreTel|Comments Off on Mitel Dock for Apple iPhone and iPad